Shipping & Returns

How we get your order to you?

Congratulations! You made a great choice in choosing

Cloud Walker Slippers

getting them quickly and without fuss is a priority and that matters to us. With that in mind, our FREE standard delivery is by Fedex Economy. That means, if you order before 12 noon, you should receive your order within

3 to 10 working days

For your piece of mind our shipping services provide tracking information because it's important to know exactly where your order is and when it will arrive.

Standard shipping is always FREE!

What if I need to send them back?

We REALLY want our customers to be happy and enjoy both the great slippers we sell and an outstanding customer service experience. When you are unhappy, that makes us unhappy and we want to make things right. Having said that, we realise that sometimes your purchase may just not work for you and you need to return them to us.

Cloud Walker Slippers offer a 30 day returns policy, which means you may return any item to us within 30 days of receipt of your order for a refund, provided that the product is returned to us in the condition it arrived to you. That means undamaged, worn only to test fit and comfort, and with the original box and any labels or packaging.

You don't need to contact us before your return, but you can if you'd rather talk to us first. Just pop your details inside the return so that we know who it's from. You'll need to allow up to 72hrs from receipt of your return for the refund to be processed. 

Please note that you are responsible for the shipping cost of your return and ensuring that it arrives safely to us. For a smooth process we always recommend using a tracked service just in case things go astray. Unfortunately items do go missing in the post sometimes.

Do get in touch with us if you have any problems and we will do everything we can to resolve them for you. You can email us at info@cloudwalkerslippers.com or call us on (307) 210-9054

Our address for returns is:

Returns Department,

Cloud Walker Slippers

 9227 Pecky Cypress Way, Orlando, FL, 32836